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Frequently Asked Questions

1. What Concierge means?

The Concierge is the professional figure who assists you in every organizational aspect of your holiday: from accommodation, to planning your stay on site, being at your disposal for any request.

2. Why should I contact a Concierge?

Contacting a Concierge means first and foremost having the opportunity to experience that place by making full use of what it has to offer.

Concierge is also a problem solver, supporting you in the management and resolution of any unforeseen events that may arise.

Contacting a Concierge means maximizing the time you have decided to take for yourself.

3. How does the service work?

Our service starts with personalized advice.

You will be contacted by our team who, through a video call or simple call, will learn about your needs/requests and will provide you with support in the field you need.

Why video-call or call?

We strongly believe that, first of all, the customer must feel a sense of trust in the person who will possibly assist him throughout the entire process; a trust that can only be established with a direct line between us and you. All this, among other things, also allows a direct understanding of the customer’s request and allows us to respond immediately, advancing our proposals.

Personalization passes precisely through a direct relationship with the customer

4. Why “Concierging Mykonos”?

Concierging Mykonos is not a simple Concierge activity, but something more.

Unlike many concierge services, we are open to all categories of clients.

The customer who wants to experience a wilder and low cost Mykonos will have the same treatment and attention to detail as the customer who loves to surround himself with luxury and privileges.

Each “level” will have its reference services.

We believe the direct relationship with the customer is fundamental,and this is why our professionals will be physically present and at complete disposal on site.

Concierging Mykonos has “customization” as its main pillar: we adapt and build your holiday around you (tailor made); personalization is the key.

5. Can I make changes to my itinerary after booking?

Yes, it is possible to make changes to your itinerary after booking. However, the details depend on the type of booking made.

6. Is everything included with your concierge service?

No, our concierge service does not include the cost of accommodation, transport or activities booked by us for you.

Our “commission fee” concerns the services of:

  • Planning
  • Booking service
  • On-site assistance

7. What if I have problems during my vacation?

Our concierge service provides on-site assistance available 24 hours a day, 7 days a week, which intervenes to solve any problem or unforeseen event during your stay.

8. How far in advance do I need to plan my holiday?

We advise you to contact us as early as possible for a wider availability of accommodation and to allow us to better plan your stay on the island.

9. Do you book flights or ships?

No, our concierge service does not include flight or ship reservations. However, we can recommend the best flight/ship options to reach the island of Mykonos.

10. What if I’m late for a table or sunbed reservation?

Generally the delay (beyond a short grace period) results in the loss or adjustment of the reservation, where Concierging Mykonos is not responsible.

In any case, if notified in time, we will try to do everything possible to resolve the problem and still ensure the customer the original reservation.